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I purchased an account and filled out the form. When will I get access?

Most of the time, you will receive access to the site within 30 seconds of purchasing your premium account. The process is fully automated, so you don't have to wait for manual approval.

I have a problem with making a payment for the premium account.

Currently, there are issues with payment processing in some parts of the world due to the banking industry's intervention against payment gateways for file hosting solutions. The payment gateway can only process a certain number of payments per hour, so it might be advisable to try again in an hour and see if the Visa & Mastercard option appears. You can also email our hosting provider [email protected] and ask if they can provide advice on how to process your payment.

I paid for premium access and received an activation code. However, I still don't have premium access.

To use the activation code for a premium account, go to the following address:

https://tezfiles.com/reseller-code

And paste the received code there.

I was your Member before. I extended my account. When will I get premium access?

99% of account extensions are processed automatically and should reflect on your profile almost instantly. We’ve designed the system to be seamless so you can get back to your content without delay.

Need Help?

If you have extended your subscription but your account status has not updated yet, please reach out to us immediately. While the system is automated, we are always here to manually resolve any rare hiccups.

I want to cancel my premium account. How do I do that?

To cancel your account, first log in to your TezFiles.com account. Once logged in, check the main page and look for the menu on the right side that says “Next Billing Date”. If you have an active subscription, you can cancel it by clicking the cancel subscription button. Your account will not be charged for the next billing period. Your VIP access will remain active until your premium account expires.